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D&D Bicycles and Hockey Low Price Guarantee Free Shipping on online orders over $50! D&D Bike Gold Card. 3 Years Free Service including free flat repair and free basic tune-ups.
 
 
 
 

Financial/Policies/Shipping

D&D money talk...

ACCEPTED FORMS OF PAYMENT

D&D accepts the following payments:

• Cash

• Credit and Debit: Visa, Mastercard, Discover, American Express

• D&D gift cards

• Trek Credit Card

D&D does NOT accept personal checks.  The only checks that will be accepts are from teams and organizations.  


LAYAWAYS

Our goal is to get everyone in the bike of their dreams and we understand that sometimes they need a little help to make that happen.  That’s why D&D offers a great layaway option.  Please note these simple guidelines:

• All layaways require a minimum 10% deposit at the time of your layaway

• A layaway holds your bike for 30 days, with regular payments

• If after 30 days you have not made a payment, or do not wish to maintain your layaway, whatever payments have been made will be transformed into an in-store credit and the bicycle returned to stock


PRICE ADJUSTMENTS

Sometimes our sales may overlap or you may have purchased something just before or after a sale. If you bring this to our attention within 7 days of a sale, we will apply an in-store credit to your account to make up the difference, unless the current sale excluded previous purchases.


PRICE MATCH

D&D always price matches any local competitor’s advertised price.  Price match does not apply to online stores, but only local competitors with proof of sale price.


RETURNS

We will do our best to get you the right products for whatever you may need, but if you find the need to return something, please review the following guidelines:


Bicycles and Hockey Sticks

Full return within 60 days, with receipt and no signs of use

60 day return policy begins with date of original bicycle purchase

Limit to one bicycle return per year per customer/family


• CASH - under $50, cash return; over $50, check from office

• CREDIT - applied to same card used for purchase

• CHECK - check mailed from office

• TREK CC - applied to Trek CC, with the same terms as the initial purchase

• GIFT CARD - in-store credit


Accessories, Apparel, Footwear and other items

Full return within 30 days, with receipt and no signs of use, price tag and packaging intact

• CASH - under $50, cash return; over $50, check from office

• CREDIT - applied to same card used for purchase

• CHECK - check mailed from office

• TREK CC - applied to Trek CC, with the same terms as the initial purchase

• GIFT CARD - in-store credit

**Special orders are non-refundable.  Other restrictions may apply.  No refunds on clearance items.


TRADE-INS

If it’s got two wheels, handlebars and a seat, it’s worth $50 D&D dollars!  Trade in your used bicycle, and you’ll receive a $50 accessories credit when you purchase your new bike!  We’ll donate your trusty steed to an organization that restores bikes for charity to spread the joys of cycling.

• Does not apply to everyday sale bikes (including the Giant Revel 2 and Enchant 2) and juvenile bikes

• Trade-in bike must be processed at close of sale only

• Limit one trade-in per customer

• Good for up to $50 in accessories, cannot be applied to the bicycle purchase

• Other restrictions may apply

SWAP Bikes

• 6 SWAPS scheduled October-January

• You can start dropping bikes off at all D&D locations two weeks prior to the first SWAP

•We will accept bikes until the THursday before the final SWAP

•Bikes that do not sell must be claimed two weeks after the final SWAP

•A 25% commission is taken for all sales

•If your items sells, a check will be issued to you

•We accept pedal & electric-assist bikes

•No motorized bikes or other equipment accepted

•Any goods or monies not claimed within 14 days of the SWAP become property of D&D Bicycles, INC.

•Release of your goods to D&D Bicycles, INC indicates agreement with these terms

TREK CARD

The application process is easy and takes only a few minutes. Once you are approved* and have received your account information, you can begin enjoying all the benefits of your Trek credit card account.

*Subject to credit approval.

Cardholder Benefits

• Convenient minimum monthly payments

• No annual fee

• Convenient payment options (Ask your sales associate for details)

• Accepted at over 1,300 Trek Retailers

COUPONS/SALES

Sales and coupons cannot be combined with other existing discount offers.  All discounts are taken off of the MSRP or highest advertised price for the item.

 

 

 

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