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Sales Associate

This individual should be friendly, knowledgeable of product, and devoted to always guaranteeing the D&D promise of 100% customer satisfaction.

Job Requirements and Responsibilities:

  • Provide excellent customer service

  • Meet sales goals

  • Utilize the elevated levels of sales and service to maximize sales performance

  • Ability to learn and demonstrate an in-depth knowledge of the merchandise

  • Maintain a keen interest in the industry and market trends

  • Participation in the company events and sales

  • Keep sales floor and merchandise neat, organized and stocked

  • Keep stockroom and inventory maintained and organized

  • Properly complete transfers, check-in orders, and follow all protocols and procedures

  • Ability to meet all customer needs and guarantee customer satisfaction

  • Complete all required training programs

  • Ability to understand and adhere to all company policies and standards

The ideal candidate:

  • Self-motivated

  • Friendly and enthusiastic

  • Interest for the merchandise in the industry

  • Customer service focused

  • Some experience in retail

  • Confidence and ability to effectively present information to customers

  • Ability to work independently and as a team

Apply Now


Service Mechanic

This individual should be responsible, organized, mechanically inclined and devoted to always guaranteeing the D&D promise of 100% customer satisfaction.

Job Requirements and Responsibilities:

  • Assemble new bicycles

  • Accurately diagnose repairs and write work orders by recommending maintenance beyond the initial customer request as appropriate

  • Always focus on long-term bicycle safety and performance

  • Provide accurate cost estimates and due dates for repairs

  • Properly complete all repairs on time

  • Prep new bicycles for test rides and sales

  • Properly complete transfers, check-in orders, and follow all protocols and procedures

  • Ability to meet all customer needs and guarantee customer satisfaction

  • Complete all required training programs

  • Ability to understand and adhere to all company policies and standards

The ideal candidate:

  • Self-motivated

  • Mechanically inclined

  • Clean and organized

  • Some experience in retail or service

  • Ability to work independently and as a team

Apply Now


Service Manager

This individual should be organized, mechanically inclined, capable of resolving customer issues, dedicated to insuring a one-day turnaround and devoted to always guaranteeing the D&D promise of 100% customer satisfaction.

Job Requirements and Responsibilities:

  • Accurately diagnose repairs and write work orders by recommending maintenance beyond the initial customer request as appropriate

  • Always focus on long-term bicycle safety and performance

  • Provide accurate cost estimates and due date for repairs

  • Complete all scheduled work orders, from minor repairs to complete overhauls on time

  • Maintain an organized, efficient and clean work area

  • Train and lead other technicians on mechanical and procedural concepts

  • Process warranties

  • Maintain tool and part orders for service shop

  • Ability to meet all customer needs and guarantee customer satisfaction

  • Complete all required training programs

  • Ability to understand, adhere to and implement  all company policies and standards

  • Ensure 24-hour turnaround for all work orders

The ideal candidate:

  • Self-motivated

  • Mechanically inclined

  • Clean and organized

  • Proven experience and knowledge in service

  • Ability to lead and train service team

  • Demonstrates continued professional development and expertise in technical areas

  • Time effective

  • Can work under pressure

  • Ability to work independently and as a team

Apply Now


Assistant Manager

This individual should be responsible, goal-oriented, have good communication skills and be devoted to always guaranteeing the D&D promise of 100% customer satisfaction.

Job Requirements and Responsibilities:

  • Provide excellent customer service

  • Meet sales goals

  • Demonstrate sales leadership for staff by playing an active role on the selling floor, team selling and coaching in the moment

  • Continuously motivate sales staff to meet sales and productivity goals

  • Demonstrate and in-depth knowledge of the merchandise, and develop product knowledge among selling staff

  • Collaborate with Store Manager to identify marketing opportunities and events to support sales

  • Resolve all customer complaints quickly and effectively

  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

  • Identify and communicate all store, staff and product and inventory concerns to Store Manager in a timely manner

  • Keep sales floor and merchandise neat, organized and stocked

  • Keep stockroom and inventory maintained and organized

  • Properly complete transfers, check-in orders, and follow all protocols and procedures

  • Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel

  • Ability to meet all customer needs and guarantee customer satisfaction

  • Complete all required training programs

  • Ability to understand and adhere to all company policies and standards

  • Ability to take on Store Manager’s role when Store Manager is out

The ideal candidate:

  • Team-oriented

  • Dependable

  • Driven to meet sales goals

  • Proven experience in retail and management experience preferred

Apply Now


Store Manager

This individual should be organized, sales driven, have good communication skills, lead by example and devoted to always guaranteeing the D&D promise of 100% customer satisfaction.

Job Requirements and Responsibilities:

  • Meet personal and store sales goals

  • Assist in the analysis and communication of business results

  • Ensure an elevated level of sales and service is practiced by all staff members; lead by example

  • Ensure all store and sales policies are followed by all staff

  • Demonstrate and in-depth knowledge of the merchandise, and develop product knowledge among selling staff 

  • Demonstrate sales leadership for staff by playing an active role on the selling floor, team selling and coaching in the moment

  • Ensure all staff provide the highest level of customer service

  • Build and maintain repeat customers by forming strong relationships

  • Resolve all client problems and complaints quickly and effectively

  • Support and assist in staff training in all areas

  • Understand and execute all store operations including bank deposits, opening and closing, transferring products, shipping products, etc.

  • Maintain all store displays, visuals, merchandising and inventory

  • Ensure the selling floor is neat, clean and organized

  • Keep stockroom and inventory maintained and organized

  • Complete bi-annual inventory counts

  • Assist in the recruitment, training and development of staff

  • Continually evaluate the performance of each associate and provide constant feedback to ensure results

  • Complete all required training programs

  • Ability to understand and adhere to all company policies and standards

  • Ensure 24-hour turnaround for all work orders

The ideal candidate:

  • Team-oriented

  • Dependable

  • Driven to meet sales goals

  • Proven retail and management experience

Apply Now


Box Truck Driver

This is a part-time position. The scheduled truck route is Monday, Tuesday, Thursday and Friday on a weekly basis, starting from the Brighton D&D location. This individual should be responsible, organized and flexible.

Job Requirements and Responsibilities:

  • Drive the truck between all five D&D locations on Monday, Tuesday, Thursday and Friday

  • Complete all home deliveries and special product pick-ups

  • Schedule routine maintenance for the truck

The ideal candidate:

  • Must have Michigan chauffeur license

  • Dependable

  • Clean and organized

Positions Available:

D&D Bicycles and Hockey - Berkley

Sales Associate

Service Mechanic
experience required

Skate Sharpener

Assistant Manager


D&D Bicycles and Hockey - Brighton

Sales Associate


Service Mechanic
experience required

Skate Sharpener

Truck Driver

Store Manager


D&D Bicycles - Northville

Service Mechanic 
experience required

Sales Associate


D&D Bicycles and Hockey - Waterford

Sales Associate

Service Mechanic 
experience required

Skate Sharpener
experience required

Store Manager


D&D Bicycles and Hockey - Westland 

Sales Associate

Service Mechanic
experience required

Skate Sharpener
experience required

Truck Driver

Store Manager


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